Complaints procedure

Complaints procedure for Health Center Amsterdamse Bos

Filing a complaint:
You can make a complaint to Health Center Amsterdamse Bos by contacting our reception or Marc Bont at
Complaints can be made orally or in writing.
We encourage you to submit your complaint as soon as possible.

Treatment of complaints:
We will take every complaint seriously and deal with it as soon as possible.
You will receive an acknowledgement of receipt of your complaint within a few working days.
Within a few working days of receiving your complaint, we will inform you in writing of the outcome of the investigation and any action taken.

If you are not satisfied with the handling of your complaint, you can contact the relevant professional bodies to which our healthcare providers are affiliated.

Feedback and improvement:
Complaints are considered valuable feedback and an opportunity to improve our care and services.
We will analyse complaints and take action to improve our care.

Contact details:
To make a complaint or enquire about our complaints procedure, please contact Marc Bont at

This concise complaints procedure is designed to handle your complaints in a professional and respectful manner and improve our services. We encourage you to regularly check our website for the latest version of the complaints procedure.

Last update: October 20, 2023.

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